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Privacy Policy


Vig Scooters Inc. (“Vig”, “we”, “us”, “our”) is committed to providing our customers with exceptional service. Vig respects your privacy and strives to protect information collected in the course of using our websites, www.vigscooters.com / vigscooters.com (“Website”). Personal information (“Personal Information”) means information about an identifiable individual or company doing business with Vig.

This Privacy Policy discloses the practices and policies of Vig and describes how and why we collect, use, disclose, safeguard and otherwise manage your Personal Information in a manner that a reasonable person would consider appropriate in the circumstances.

Your use and continued use of our Website signifies your acknowledgement, acceptance and consent to our Privacy Policy and any changes in effect at the time of use. If you do not agree to this Privacy Policy, please do not continue to use our Website.


This Privacy Policy applies to Personal Information collected in the course of operating our business in Canada, including through the use of our Website.
This Privacy Policy does not apply to information exempt from the definition of “personal information” in relevant and applicable federal or provincial privacy legislation

The Website may contain links and advertisements to other websites not controlled or operated by Vig. Such links to third-party websites are provided as a convenience only. This privacy policy does not apply to information collected by any other websites or third-parties. We encourage you to review the privacy policies of any third-parties before visiting such third-party websites.


Vig is responsible for the Personal Information obtained from you under its control. This includes Personal Information under Vig’s control, as well as Personal Information that may be transferred to our affiliates or third-party service providers which facilitate Vig’s business operations. Vig strives to use affiliates or third-party service providers that maintain a level of privacy protection comparable to our own practices.

Vig has designated a Privacy Officer who is accountable for the handling of Personal Information under our control and for ensuring that the principles set out in this privacy policy and all applicable privacy legislation are complied with.

Contact information for our Privacy Officer is set out below:

Privacy officer

Vig Scooters Inc.

931 Fort St.

Victoria, BC V8V 3K3

Collection, Use and Disclosure of Personal Information

Unless the purposes for collecting Personal Information are obvious and the customer voluntarily provides their Personal Information for those purposes, we will communicate the purposes for which Personal Information is being collected, either orally or in writing, before or at the time of collection.

We will collect information that is necessary to fulfill the following purposes:

  • identify customer preferences;
  • create and manage an account;
  • deliver requested products and services;
  • collect and process payments;
  • ensure a high standard of service to our customers;
  • process and respond to applications for employment;
  • comply with any legal or regulatory requirements;
  • for any other purpose for which you consent; and
  • for any purpose specified in this Privacy Policy

If we will need to use or disclose your Personal Information for a new purpose, we will identify such purpose and obtain your consent prior to use or disclosure for such purpose, unless such consent is not required by law.

How We Collect Your Personal Information

We collect Personal Information in a variety of ways when you interact with Vig. Examples include, but are not limited to, situations when you:

  • create an account;
  • order, purchase, process, exchange, return, or cancel an order for, any of our
  • products or services;
  • contact us, make an inquiry about any of our products or services, or otherwise
  • request information or assistance from us;
  • provide feedback, participate in or respond to consumer survey or requests for consumer opinions, concerns or preferences regarding our products and services or make other submissions to Vig;
  • sign up to receive materials, communications and information about new and limited-edition products, special offers, events or other news;
  • register and participate in our online customer forum
    participate in a contest, sweepstake or other promotions;
  • engage with Vig on social media; or
  • use other features of the Website that may be offered from time to time and may require such information in order to use the feature (including but not limited to submitting user-generated content as described in the Terms Of Service & Conditions Of Use).

The Personal Information we collect may include information as your name, username, password, billing address, shipping address, telephone numbers, email address, and credit and debit card information.

If you request us to ship an order or you purchase a gift, we will be required to collect information about someone other than you, such as the name, address, telephone number and email address of the recipient. In these cases, you represent and warrant that you have the right and authority or have obtained all necessary consent to disclose any information, including Personal Information of another individual, that is provided by you to Vig.

In some cases, we may obtain Personal Information about you from other sources. We may also collect and use the following information when you visit our Website:

1. Aggregate Site Use Information

We record information about the pages viewed by all of our Website visitors. This data includes:

  • internet protocol (IP) addresses,
  • browser type, internet service provider (ISP),
  • referring/exit pages,
  • platform type,
  • date/time stamp,
  • connection speed, read time,
  • display time,
  • and number of clicks.

We use this data, in aggregate form, to compile statistics and reports for Vig’s use, and improve the online experience for all visitors. We may, on occasion, provide portions of this aggregate information to vendors, consultants, potential advertisers, or news agencies. Typical uses of the data in this fashion would be to gauge the amount of interest in our site, to plan for site infrastructure improvements and/or to plan and evaluate marketing initiatives.

2. Cookie Use

A cookie is a small text file stored on a user’s computer. When you visit our Website we use cookies to maintain a record of your visit. Cookies help us improve the Website and deliver more personalized service. We also use cookies to assist with anonymous site traffic analysis, which includes tracking the time/date of visits, pages viewed, and referring URLs.

Most web browsers automatically accept cookies. If you would prefer to prevent your computer from accepting Vig’s cookies, you may follow your Internet browser’s steps for doing so. Please note, however, that if you do disable cookies from your browser, you may not be able to shop on or access certain sections of our Website.

How We Disclose Your Personal Information

Vig will not disclose your Personal Information to third-parties for their direct marketing purposes without obtaining your prior affirmative consent.

1. Affiliates

We may share Personal Information that we collect within our affiliated group of companies for the purposes identified in this privacy policy.

2. Service Providers

We may disclose or otherwise make available Personal Information to third-party service providers that support our business operations or provide services on our behalf, such as third-party shipping companies, payment card processing companies, companies who support the technical operation and maintenance of our Website, and companies who deliver surveys, contests, sweepstakes and other promotions, but we do not provide any more information than necessary for these purposes. We require all such service providers to keep your information confidential and secure, and to have privacy policies and practices with respect to Personal Information that are comparable to ours. In addition, we require that our service providers not use or disclose the Personal Information for any purpose other than providing the services to us or on our behalf, except as may be required by law.

Your Personal Information may be processed and stored in any country in which our affiliates or our service providers maintain facilities and may be accessible to the courts, law enforcement, and national security authorities of any such country through the laws of such country.

3. Stripe Credit Card Processing

Our store is hosted on a WooCommerce platform. They provide us with the online e-commerce functionality that allows us to sell our products and services to you.

Your data is stored through WooCommerce’s data storage, databases and the general WooCommerce application. With the exception of credit card data which is not stored on Vig servers, we store your data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Stripe stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Stripe’s Privacy Statement here: https://stripe.com/privacy

4. Sale of Business

Vig may disclose and/or transfer Personal Information we have about you in connection with a potential or actual purchase, sale, lease, merger, amalgamation or other type of acquisition, disposition or financing all or part of our business or assets.

Legal Requirements

Vig reserves the right to co-operate with local, national, or international law enforcement or other authorities in the investigation of improper or unlawful activities and this may require the disclosure of Personal Information. In such cases, Vig may disclose your Personal Information as required or permitted by law, including, without limitation, to comply with a subpoena, warrant or other legally valid inquiry or order.

Vig also reserves the right to report improper or unlawful user activities on our Website, which may require the disclosure of Personal Information relating to those individuals conducting such improper or unlawful activities.

News Releases and Newsletters

Visitors to our Website may choose to opt in to receive Vig email, newsletters, and/or catalogues. These products are sent only to individuals who choose to provide us with their name, address and email address for such purpose(s).
Our subscriber database is not sold, rented or loaned to any third parties for direct marketing purposes.

Subscribers wishing to update their contact information, or opt out of receiving Vig news or catalogues, can do so at any time by using our online subscriber services or by using the unsubscribe link in any such electronic communication.
Subscribers concerned about collection of aggregate information may unsubscribe in the manner described above.


Vig may obtain your consent to the collection, use and disclosure of your Personal Information in different ways, depending on the circumstances and the sensitivity of the information. Express consent may be obtained verbally, online or in writing. Implied consent may be obtained when you approach us to obtain information, inquire about or order products or services from us, or through your use of a product, service or the Website.

By submitting Personal Information to Vig or our service providers, you agree that Vig may collect your Personal Information and you consent to the use, disclosure and transfer of your Personal Information in accordance with this Privacy Policy and as permitted or required by law.

You may withdraw your consent to our collection, use, and disclosure of your Personal Information at any time, on reasonable notice, subject to legal or contractual restrictions. We will inform you of the implications of doing so. For instance, withdrawal of consent may make it impossible for us to provide or to continue to provide certain products, services or information to you.

We will not refuse to provide a product or service to you if you choose not to provide us with your Personal Information, unless the failure to provide such information makes us unable to provide such product or service to you.
We may collect, use or disclose Personal Information without the customers knowledge or consent in the following limited circumstances:

  • when the collection, use or disclosure of Personal Information is permitted or required by law;
  • in an emergency that threatens an individual’s life, health, or personal security;
when the Personal Information is available from a public source (e.g., a telephone directory);
  • when we require legal advice from a lawyer;
  • for the purposes of collecting a debt;
  • to protect ourselves from fraud; and
  • to investigate an anticipated breach of an agreement or a contravention of law

Retention of Personal Information

Vig will retain Personal Information for as long as necessary for the fulfilment of the identified purposes, or as otherwise required or permitted by law.
Vig will take reasonable steps to destroy, erase or render anonymous Personal Information that is no longer required to fulfill the identified purposes.

Security of Personal Information

Vig has implemented security safeguards, appropriate to the sensitivity of the information, to protect Personal Information in our control against loss, theft, and unauthorized access, disclosure, copying, use, or modification. These security safeguards include organizational, technical and physical measures.

Any Personal Information you provide to Vig on the Website during the ordering process is exchanged on a secure server. We use an advanced security system, the Secure Sockets Layer (SSL) protocol, to encrypt, or encode, information you send to us in the order process. The encryption process protects information, such as your credit card number, and billing and shipping information by scrambling it before it is sent from your computer. Only once we receive your information is it decoded, and we use all reasonable efforts to ensure its security on our own systems.

When you create an account on the Website, your account information is protected by the password you use to access your online account. We strongly recommend that you do not disclose your password to anyone. Vig will never ask you for your password in any unsolicited communication (including unsolicited correspondence such as letters, phone calls or email messages).

We strongly encourage you to use our secure ordering process when ordering online, as email correspondence is not a secure means to send information. Please take note that Internet or wireless communications are never completely private or secure and there is always a risk that any messages or information you send to or through the Website may be intercepted by others.

You should also be aware that certain aspects of the Website are not confidential and are available for public viewing. By making information publicly available where the Website allows, you consent to such publication by Vig or its service providers. Please refer to the Terms of Service & Conditions of Use for additional provisions relating to user submissions that may apply to you.

We may arrange with a third-party to facilitate the collection of customer product reviews on products sold by Vig. When you submit a product review to Vig, you are also subject to our third-party’s terms of use and privacy policies.
Accordingly, you should review those policies prior to submitting a review. Also, reviews you submit may be posted on our site as well as on our third-party’s site.

Accuracy of Personal Information

Vig does not routinely update Personal Information. If our records regarding your Personal Information are inaccurate or incomplete, we can update your Personal Information at your request. Requests for correction of your Personal Information should be directed to Vig’s Privacy Officer.

Vig account holders and subscribers to our email, newsletters, or catalogues may also update their contact information at any time by using our online subscriber services.

Access to Information

At your request, Vig can provide a statement explaining the extent to which we hold Personal Information about you and how that information has been used or disclosed by us. In order to verify that the information is being released to the proper individual, you may be asked to provide suitable identification or otherwise identify yourself.

If Vig is unable to provide you with a list of organizations to which we have actually disclosed your Personal Information, we will provide you with a list of organizations to which we may have disclosed your Personal Information.
In certain circumstances, access to Personal Information may be denied. If we deny your request for access, we will advise you of the reason for the refusal.

Changes to This Privacy Policy

Vig reserves the right, in its discretion, to change this privacy policy at any time and from time to time. All changes will be posted to the Website and will apply to any Personal Information collected on or after the date posted. Vig will treat your continued use of the Website following any such posting as your acceptance of the revised terms. All changes will remain in compliance with applicable federal and provincial privacy legislation. We encourage you to check this privacy policy regularly for changes.